E-Mail support hours are 07:00-15:00 EST M-F 

Support Information

Support is by E-Mail
DesAcc's Standard Operating Procedure (SOP) for its Quality Control (QC) management processes requires that all support issues be handled by E-Mail. Please contact:

   support@desacc.com

This allows us to keep track of the issue with an electronic audit trail.

Licensing Information

Transfer of License Requests
All transfer of license requests should be sent to:

   codes@desacc.com

please include your Institution, Purchaser Name, original Activation Code and the Machine Signature of the new computer so that we can generate a new Activation Code specific to that machine.

Legacy Product Information

Legacy Product List
The below products are classified as legacy:

  • DICOMaccess 1.x

  • DICOMgateway 1.0

  • Digital Jacket 2002

  • Digital Jacket 3.x

  • EchoACCESS

  • Personal Server 1.0

Legacy Product Policy
A single, final, transfer of license can be made for a legacy product, after which you will need to purchase a product upgrade for additional transfers.



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